Delivery & Return information
AlterEgo Fitness is a clothing brand based in the UK. All of our orders are carefully checked, verified and sent to the address specified on your order.
All orders to the UK are sent via the Post Office using the Royal mail service or MyHermes Tracked. All international orders outside of the UK are sent via DHL.
If you have selected the standard delivery option, this does NOT come with any tracking information and we can NOT be held responsible for any lost mail. By selecting standard delivery, you are putting faith in to your country's delivery service. Once your order is delivered to your country, your order is passed from DHL to your country's local delivery service and the final delivery will be made by them.
Please make sure your delivery address is correct on your order. The estimated times below are in affect from the time you receive an e-mail confirmation confirming that your order has been dispatched. All orders are usually sent within 24 hours but in the rare occasion within 48 hours. If you live outside of the UK and you are experiencing a delay that exceeds the estimates below, please keep in mind of these various factors:
- Severe local weather warnings
- Local backlog of orders
- Your local customs borders checking orders are safe
- Worldwide threats of terror & or health pandemics
these issues are out of our hands and can increase the delivery time considerably. WARNING: Since the UK left the EU, there have been reports of increased waiting times for orders being processed at customs.
|Services & Couriers||Weight||Estimated Delivery Schedule|
|UK Royal Mail Large Letter||Below 200g Eg: 1 Vest||1-3 days Monday - Saturday|
|UK Royal Mail small parcel||Above 200g Eg: 1 Hoodie||2-4 days Monday - Saturday|
|International DHL Global Mail||Below 200g Eg: 1 Vest||5-12 days Monday - Friday|
|International DHL Global Mail||Above 200g Eg: 1 Hoodie||8-16 days Monday - Friday|
|UK MyHermes Tracked||Below 200g Eg: 1 Vest||1-2 days Monday - Saturday|
|UK MyHermes Tracked||Above 200g Eg: 1 Hoodie||2-3 days Monday - Saturday|
|International DHL Tracked||Below 200g Eg: 1 Vest||3-5 days Monday - Friday|
|International DHL Tracked||Above 200g Eg: 1 Hoodie||4-8 days Monday - Friday|
These estimates exclude: Customs Checks
If you would like to return your order for what ever reason, AlterEgo Fitness LTD offers a no hassle return policy on the basis that the criteria is met below:
How you package your return: Your order is folded neatly and sent back the way it was received.
Product tag: The product tag is still attached for re-sale.
The official packaging: is returned with the order and not creased, crumpled or ripped.
Human & animal hair: No human or animal hair can be present on the return.
Scents: No body odor, perfumes, after shaves, deodorant or any other scents present.
Ambassador wristband: If you require a refund for an ambassador purchase please include your ambassador wristband.
If the criteria is met please include a note with instructions of your return to:
AlterEgo Fitness LTD
PLEASE NOTE: We can not accept any returns on any underwear.