Delivery and Return information

AlterEgo Fitness is a clothing brand based in the UK, all orders are carefully checked, verified and sent to the address specified on your order. All orders to the UK are sent via the Post Office using the Royal mail service. All international orders are sent via DHL. If you have selected the standard delivery option, we can NOT be held responsible for lost mail, please make sure your delivery address is correct on your order. The estimated times below are in affect from the time you receive an e-mail confirmation confirming that your order has been dispatched. All orders are usually sent within 24 hours but in the rare occasion within 48 hours. If you are experiencing a delay with your order please allow some additional time as your local border security may need to check over your order, something that is out of our hands. PLEASE NOTE: Standard delivery does NOT include tracking. if you have selected the DHL Express Tracked option at the checkout, DHL will send you a a text or email with your tracking information. The signed for option for the UK only will require your signature on delivery.

Services & Couriers Weight Estimated Delivery Schedule
UK Royal Mail Large Letter Below 200g Eg: 1 Vest 1-3 days Monday - Saturday
UK Royal Mail small parcel Above 200g Eg: 1 Hoodie 2-4 days Monday - Saturday
International DHL Global Mail Below 200g Eg: 1 Vest 5-12 days Monday - Friday
International DHL Global Mail Above 200g Eg: 1 Hoodie 8-16 days Monday - Friday
UK Royal Mail Large Letter signed for Below 200g Eg: 1 Vest 1-2 days Monday - Saturday
UK Royal Mail small parcel signed for Above 200g Eg: 1 Hoodie 2-3 days Monday - Saturday
International DHL Global Mail Express Tracked Below 200g Eg: 1 Vest 3-5 days Monday - Friday
International DHL Global Mail Express Tracked Above 200g Eg: 1 Hoodie 4-8 days Monday - Friday

Return Information

AlterEgo Fitness offer a no hassle return policy on the basis that the criteria is met below:

  • Packaging

    Your order is folded neatly and sent back the way it was recieved.

  • Product Tag

    The product tag is still attached for re-sale.

  • Cellophane Wrapper

    Is returned with the order and not creased, crumpled or ripped.

  • Human & Animal Hair

    No human or animal hair can be present on the return.

  • Scents

    No body odour, perfumes, after shaves, deodorant or any other scents present.

  • Ambassador Wristband

    If you require a refund for an ambassador purchase please include your ambassador wristband.

Return Address

If the criteria is met please download and a print a return form here and it include it in your return. Here is our address below:

AlterEgo Fitness
130 Peel Hall Road
Wythenshawe
Manchester
M22 5HB
United Kingdom


PLEASE NOTE: We can not accept any returns on any underwear.

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